"Medal Holder" is a trademark belonging to the company SISTEMIS, LLC. The company produces various wooden gifts, toys, souvenirs, interior details, etc. We produce both for retail customers and wholesalers. We are reliable manufacturers of quality products, so you can safely use our services.

hello@medal-holder.com

Most Frequently asked questions

Order processing times

Usual orders take up to 5-10 business days to process.

Individual and Custom order might take longer 8-15 business days. 

If you need your items to be processed faster, please contact us directly. 

If any unusual situation occurs you will be contacted by the email you provided while placing an order.

Delivery

Which delivery methods are available?

We offer Standard or Express delivery options.


How much does it cost?

Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.


Will I be charged customs? 

Delivery to USA and EU mainland addresses aren't subject to customs or import charges but each state and country works differently. 

Pay attention If you are based in UK as custom charges may apply.

 

How can I pay for my order?

Every Customer can choose the most convenient payment method.

1.Credit Card. If your card is authorised, payment will be taken immediately and you will receive an email confirming that your order has been successful.

2. Bank transfer. If you've selected this payment option, you'll be sent an invoice within 24 hours of your order being placed. Your invoice will include details of how to make a payment. If you do not pay within 5 days, the order will be cancelled.

3.Paypal. Add your details and confirm. Payment will be taken immediately and you will receive an email confirming that your order has been successful.

Returns & Exchanges
  • Buyer can return the goods within 14 (fourteen) days from the day of delivery informing the Seller by e-mail
  • Special return form must be filled and sent together with the parcel. The form must contain order number and other contact information what was indicated during the checkout
  • Returned items must be in original condition, unused and undamaged
  • Items must contain all the parts of the original set/package
  • Returns are not accepted for customized and personalized items.
Order issues
If you received a faulty item, incorrect item or you are missing item from your order please contact us directly with images by email: vadyba@sistemis.lt
We are here to make sure you have the best experience with our shop. We will find the solution to very situation.
I want to place an individual order

We do take custom orders with pleasure, please contact us directly and we will discuss all the details of processing and delivery.

email: hello@medal-holder.com

Can not find the answer?

Contact us directly